To ensure the highest level of service and to properly manage the booking process, please review the following Cancellation & Refund Policy:

First: Cancellation by the Customer

• The customer may cancel the booking 48 hours or more before the scheduled trip and receive a 100% refund of the ticket value.
• If the booking is cancelled between 24 and less than 48 hours before the scheduled trip, the customer will receive a 50% refund of the ticket value.
• If the booking is cancelled less than 24 hours before the scheduled trip, or in the event of a No Show, the customer will not be entitled to any refund.

Second: Booking Modification

• The trip date and/or time may be modified at least 24 hours before the scheduled departure, subject to seat availability.
• One booking modification is permitted free of charge. Any additional modifications may be subject to an administrative fee in accordance with the Company’s policy. 50%

Third: Cancellation by the Company

If the Company cancels a trip due to weather conditions, technical or operational reasons, or any circumstances beyond its control, the customer may choose one of the following options:

• Receive a full refund of the ticket value.
• Reschedule the booking to another available date without any additional fees.
• Retain the ticket value as a credit for use toward a future booking within the period specified by the Company.

Fourth: Refund Procedure

• Refunds will be made to the same payment method used for the booking, whenever possible.
• The refund process may take 7 to 14 business days, depending on the issuing bank or electronic payment service provider.

Fifth: General Provisions

• The Company reserves the right to amend this policy at any time. The latest version will be published on the Company’s website.
• By completing the booking process, the customer acknowledges that they have read, understood, and agreed to all provisions of this Cancellation & Refund Policy.